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(541) 370-3000

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Blue Mountain Is Here for you

Need Some
Help?

Check out our FAQ's or reach out for assistance!

Connectivity Issues

The first step in helping you get back online quickly is to restart your router.  If this does not resolve your issue, you can use the form below to connect with our support team to further assist you.

How to restart my Router?
Find your network equipment, you may have both a router and a modem.  When experiencing issues it is best to reboot all network devices and computers/phones etc.  To do this simply unplug the power cord from the wall power outlet, wait 15 seconds and then plug the power cords back into the wall.  Please refrain from unplugging the ethernet cables or fiber optic cables.

Billing Questions

When is my bill due?

Bill due dates vary depending on the individual account. To find your specific due date, please check your most recent billing statement, log into your account online, or contact our customer service team for assistance.

Can I pay my bill online?

Yes! You can pay your bill online. Please visit our website or log in to your account to make a secure payment.

What card do I have on file?

 To view the card on file for your account, please log in to your account on our website and check the Credit Cards section.

How do I request to change the card on file?

You can update your payment information by logging into your account on our website and navigating to the payment settings section. Alternatively, contact our customer service team, and we will be happy to assist.

Where do I send my check if I pay by mail?

You can send check payments to our PO BOX. Please note that payments made by checks incur a $5 processing fee.

BLUE MOUNTAIN NETWORKS LLC
PO BOX 35142 LB 1251
SEATTLE, WA 98124-5142

Can I pay by phone?

Yes! You can pay by phone. Please contact our customer service team at 541-370-3000. Avoid paying a fee by paying online free of charge

Email Questions

What Server settings should I use for my mail client?

Webmail Portal: ⁠https://webmail.bluemountainnet.com/ 

IMAP Server Settings:

 
Inbound server
Server: imap.bluemountainnet.com
Port: 993
SSL: Enabled
password: email password
User/Pass Authentication Required
 
Outbound Server
Server: asmtp.bluemountainnet.com
Port:  587 or  465
SSL: Enabled
password: email password
User/Pass Authentication Required

Phone Service Support Questions

How do I set up my voicemail?

Initial Set up

Dial 5001 or press the ‘Messages’ key on your phone.

If prompted to “Please enter your account number” – enter your extension.
Wait for the voice prompt for a password.

Your default password will be set to ‘123456’, follow this with the # Key.

Recording and selecting your initial greeting

At the main menu, select option 6

Press 1 to ‘Record Greetings’

Enter the number of the greeting you wish to record. (1)
Record your greeting after the tone and press # when finished.

Press 1 to select this recording as your greeting.

How do I check my messages?

Checking and Receiving Messages

 

            Select option 1 from the main menu to listen to your new messages,

followed by the menu:

  1. New Messages
  2. Old Messages
  3. Send Messages
  4. Set Call Forwarding
  5. Set Current Options
  6. Changes Greetings
  7. Recover Deleted Messages

Contact Blue Mountain’s Support Team

Our team members are waiting and ready to help. Please complete the support contact form below to receive a response to your request. For more immediate assistance, please call us at 541-370-3000. You can also reach us at support@bluemountainnet.com