Connectivity Issues
The first step in helping you get back online quickly is to restart your router. If this does not resolve your issue, you can use the form below to connect with our support team to further assist you.
How to restart my Router?
Billing Questions
When is my bill due?
Bill due dates vary depending on the individual account. To find your specific due date, please check your most recent billing statement, log into your account online, or contact our customer service team for assistance.
Can I pay my bill online?
Yes! You can pay your bill online. Please visit our website or log in to your account to make a secure payment.
What card do I have on file?
To view the card on file for your account, please log in to your account on our website and check the Credit Cards section.
How do I request to change the card on file?
You can update your payment information by logging into your account on our website and navigating to the payment settings section. Alternatively, contact our customer service team, and we will be happy to assist.
Where do I send my check if I pay by mail?
You can send check payments to our PO BOX. Please note that payments made by checks incur a $5 processing fee.
BLUE MOUNTAIN NETWORKS LLC
PO BOX 35142 LB 1251
SEATTLE, WA 98124-5142
Can I pay by phone?
Yes! You can pay by phone. Please contact our customer service team at 541-370-3000. Avoid paying a fee by paying online free of charge
Email Questions
What Server settings should I use for my mail client?
Webmail Portal: https://webmail.bluemountainnet.com/
IMAP Server Settings:
Phone Service Support Questions
How do I set up my voicemail?
Initial Set up
Dial 5001 or press the ‘Messages’ key on your phone.
If prompted to “Please enter your account number” – enter your extension.
Wait for the voice prompt for a password.
Your default password will be set to ‘123456’, follow this with the # Key.
Recording and selecting your initial greeting
At the main menu, select option 6
Press 1 to ‘Record Greetings’
Enter the number of the greeting you wish to record. (1)
Record your greeting after the tone and press # when finished.
Press 1 to select this recording as your greeting.
How do I check my messages?
Checking and Receiving Messages
Select option 1 from the main menu to listen to your new messages,
followed by the menu:
- New Messages
- Old Messages
- Send Messages
- Set Call Forwarding
- Set Current Options
- Changes Greetings
- Recover Deleted Messages
Contact Blue Mountain’s Support Team
Our team members are waiting and ready to help. Please complete the support contact form below to receive a response to your request. For more immediate assistance, please call us at 541-370-3000. You can also reach us at support@bluemountainnet.com