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Frequently Asked Questions
What services do you offer?
We provide a range of high-speed internet options including broadband, fiber-optic, and wireless connections tailored to meet your needs, for both residential and commercial customers. We also offer phone services when customers take our internet service!
How can I check if I can get Blue Mountain internet service is available in my area?
You can easily check service availability by visiting our website and looking at our Service Areas tool. Additionally, you can call our team at 541-370-3000 email our team at bmnsales@bluemountainnet.com or by filling out a new customer form on our website at bluemountainnet.com/sales.
What are the different internet plans you offer, and what are their features?
We offer various plans catering to different usage needs, from basic internet for casual browsing to high-speed plans suitable for streaming, gaming, and remote work. Each plan comes with specific bandwidth, download/upload speeds, and additional features such as Wi-Fi router rental. We even over customized solutions for business fiber internet. Reach out today!
How do I sign up for your internet services?
Signing up is easy! Simply visit our website or call our customer service team to discuss available plans, schedule installation, and complete the necessary items. Our local and professional team will guide you through the process every step of the way.
Do you offer any discounts or promotions for new customers?
Yes, we frequently run special promotions and discounts for new customers or customers in specific service areas. Be sure to check our website or contact our customer service team to inquire about current offers and eligibility criteria.
What kind of technical support do you provide?
We offer comprehensive technical support to ensure a smooth and uninterrupted internet experience. Our dedicated support team is available via phone, email, or live chat to assist with setup, troubleshooting, and any other issues you may encounter, 24/7. If you are an existing customer with a service concern, please contact our 24/7 tech support team at 541-370-3000.
Can I upgrade or downgrade my internet plan at any time?
Yes, residential customers can easily upgrade or downgrade your internet plan to better suit your needs. Simply contact our customer service team, and we will be happy to assist you in making any necessary changes to your account.
What is your policy on data privacy and security?
We take data privacy and security seriously and adhere to strict policies and industry standards to safeguard your personal information. Our network is encrypted and monitored to protect against unauthorized access or data breaches.
Who do I call if I have a question about my bill or my invoice?
Please contact our billing department via phone by calling 541-370-3000 or via email at bmnbilling@bluemountainnet.com. Our team is available Monday-Friday from 8:00am – 5:00pm PST to help you with any questions you may have.
How do I cancel my internet or phone service?
We do not process cancellations over the phone. If you need to cancel your service for any reason, please contact our customer service team by completing our online cancellation form at www.bluemountainnet.com/cancel before your desired cancellation date. We do not prorate bills upon cancellation but our team will guide you through the process and ensure a smooth transition.